1. Introduction
This Privacy Policy explains how Royal Food Development Limited handles personal information collected through the website at www.palisles.buzz and through the day to day work of its banquet kitchen. The policy is written by the developer RoyalFoodDev on behalf of the company and is reviewed whenever the kitchen changes the way it collects or uses information.
Royal Food Development Limited is a banquet catering and recipe development business working from Rm 1202 12/F Dundas Sq, 43H Dundas St, Mong Kok, Hong Kong - 999077, Hong Kong (HK). We take the trust of our hosts, guests, partners and website visitors seriously. The information you share with us is used to plan a meal, answer a question or deliver a service, and the sections below set out exactly what that means in practice.
Please read this policy before you send us a message through the contact form, place a banquet booking, order a festival feast box or apply to license a recipe. By using the website or engaging our services you confirm that you understand the practices described here.
2. Who we are
For the purposes of applicable data protection law, the data controller is Royal Food Development Limited, a company operating from Rm 1202 12/F Dundas Sq, 43H Dundas St, Mong Kok, Hong Kong - 999077, Hong Kong (HK).
You can reach us by email at hello@palisles.buzz or by telephone on +16205996967. Written correspondence may be addressed to the same street address given above. The booking desk is the first point of contact for privacy questions, and a senior member of the kitchen team reviews any matter that cannot be settled at the desk.
The company has no appointed data protection officer because the scale and nature of its processing does not require one. The persons responsible for data protection are named internally in the kitchen ledger of responsibilities, and their duties include responding to access requests and keeping this policy current.
3. Information we collect
We collect only the information we need to plan and deliver a service. The categories of personal information that may be collected are described below.
3.1 Contact details
When you contact us we may collect your name, email address, telephone number and postal address. If you are booking on behalf of a family or a company, we may also collect the name and contact details of the person who will manage the event on the day.
3.2 Booking information
For banquets, feast boxes, private dining and corporate runs we collect the date of the event, the number of guests, the venue or delivery address, menu choices and any notes you give about the occasion. This information is used to write a production sheet for the kitchen.
3.3 Dietary and allergy information
If you tell us about an allergy, an intolerance or a dietary requirement, we record that information so that the kitchen can plan safe dishes. This information can relate to health, and we treat it with additional care. We collect it only when you provide it, and we keep it only for as long as it is needed for the booking and any follow up.
3.4 Payment and billing information
Where an invoice or deposit is required we may collect billing details, including the name of the payer and a business registration number for corporate clients. Payment card details are handled by the payment provider and are not stored by the kitchen.
3.5 Correspondence
We keep the messages you send us, including emails, contact form submissions and notes taken during telephone calls or tastings. Keeping a record helps us avoid mistakes and allows us to refer back to what was agreed.
3.6 Technical information
When you visit the website, our hosting service may record standard technical information such as the type of browser, the operating system, the pages viewed and the approximate region from which the request came. This information is used for security and reliability, not for profiling.
4. How we collect information
Most of the information we hold is given to us directly by the people we serve. The main ways in which information reaches the kitchen are set out below.
- Through the contact form on this website, which asks for a name, an email address, a subject and a message.
- By email to hello@palisles.buzz, whether you write directly or your email client opens after you use the form.
- By telephone on +16205996967, where notes may be taken during the conversation.
- During a tasting session or a kitchen visit, where a chef records menu preferences and dietary notes.
- Through written correspondence and signed booking forms for private dining and corporate accounts.
- Automatically, in a limited way, through the technical logs of the hosting provider.
We do not buy personal information from data brokers, and we do not collect information from social media profiles without your knowledge.
5. Why we use your information
We use personal information for a small number of clearly defined purposes. Each purpose is tied to a service you have asked for or a legal duty that the company must meet.
5.1 Planning and delivering services
We use contact details, booking information and dietary notes to plan menus, cook the food, deliver it and answer questions about the event. Without this information we could not supply a banquet, a feast box or a private dinner.
5.2 Communication
We use your contact details to reply to your enquiry, confirm a booking, arrange a tasting or send the practical details of a run. We try to keep messages relevant and brief.
5.3 Accounts and billing
We use billing information to issue invoices, record payments and keep the accounts required by law.
5.4 Safety and quality
We use dietary and allergy information to protect guests and to keep the standard of the food consistent. Records of past events help us improve menus and avoid repeating mistakes.
5.5 Legal obligations
We may use personal information to comply with tax, food safety, employment or other legal duties that apply to a catering business in Hong Kong.
5.6 Website operation
Technical information may be used to keep the website available, to detect abuse and to fix faults.
6. Legal basis for processing
Where the law requires us to identify a legal basis for processing, we rely on one or more of the following grounds.
- Performance of a contract, when we process information to deliver a service you have booked.
- Consent, when you give us dietary or allergy information or when you agree to receive news from the kitchen.
- Legitimate interests, such as replying to enquiries, keeping records, protecting the website and improving our service, where those interests are not overridden by your rights.
- Legal obligation, where a record must be kept or a disclosure must be made.
You may withdraw consent at any time by contacting the booking desk. Withdrawing consent for a dietary record may mean that the kitchen cannot safely prepare food for a particular guest, and we will explain that consequence before any change takes effect.
9. Suppliers and partner kitchens
The kitchen works with a small group of suppliers and, from time to time, with partner kitchens that license our recipes. When a partner kitchen cooks a licensed recipe for its own guests, it becomes responsible for the personal information it collects from those guests. We share only the documentation needed to cook the dish, and we do not pass guest contact details between kitchens unless the guest has asked us to.
Suppliers who deliver to a private address may receive a name, a telephone number and an address for the purpose of the delivery. They are asked to use that information only for the delivery and to keep it secure.
10. International transfers
Royal Food Development Limited operates in Hong Kong, and most information stays within Hong Kong. Some service providers, such as an email host or a website host, may store data on servers located in another country. Where that happens, we choose providers with recognised security practices and we limit the information they receive.
If a transfer requires additional safeguards under the law that applies to you, we will put those safeguards in place before the transfer and we will tell you what they are on request.
11. How long we keep information
We keep personal information only for as long as we need it. The retention periods below describe our usual practice.
- Enquiries that do not lead to a booking are kept for up to twelve months and then deleted.
- Booking records are kept for the duration of the service and for a reasonable period afterwards for follow up and quality review.
- Dietary and allergy notes are kept with the booking record and are removed when the record is deleted.
- Billing and tax records are kept for the period required by Hong Kong law.
- Technical logs are kept for a short period by the hosting provider and then removed.
When a record is no longer needed we delete it securely or anonymise it so that it no longer identifies a person. If you ask us to delete information earlier, we will do so unless a legal duty requires us to keep it.
12. How we protect information
We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access to the booking record is limited to the people who need it to plan and cook a service. Devices that hold client information are protected by passwords and kept up to date. Paper notes taken at a tasting are stored in the kitchen office and shredded when they are no longer needed.
No method of storage or transmission is completely secure. If an incident affects personal information, we will investigate promptly, take steps to reduce the harm and notify affected people and the relevant authority where the law requires it.
13. Your rights
Subject to the law that applies to you, you may have the right to ask for a copy of the personal information we hold about you, to correct information that is wrong, to request deletion, to restrict or object to certain processing, to withdraw consent and to receive your information in a portable format.
To make a request, write to hello@palisles.buzz or to the postal address in section 2. We may ask for proof of identity so that we do not disclose information to the wrong person. We aim to respond within one month, and we will tell you if we need more time and why.
You will not be charged for a reasonable request. If a request is clearly unfounded or excessive, we may refuse it and explain the reason.
14. Privacy for Children
The banquet service is arranged by adults, and the website is not directed at children. We do not knowingly collect personal information from a child under the age of sixteen without the consent of a parent or guardian. When a family booking includes children, the kitchen records only the dietary notes that a parent or guardian provides and the number of seats at the table.
If you believe that a child has sent us personal information without appropriate consent, please contact the booking desk and we will delete it promptly.
15. Marketing and communications
We send news from the kitchen only to people who have asked to receive it. If you sign up for festival announcements or masterclass dates, we use your email address for that purpose and nothing else. Every message includes a way to stop receiving further messages, and you can also ask the desk to remove you from the list.
We do not share marketing lists with third parties and we do not add people to a list because they made a single enquiry.
16. Photographs and event media
The kitchen sometimes photographs a dish or a table setting for its own records and for use in proposals. Where a photograph would show identifiable guests, we ask for permission before using it in any public material. You may ask us not to photograph your event, and the team will respect that request without needing a reason.
Photographs taken at a masterclass are used to document the session. If you would prefer not to appear, tell the chef at the start of the class and you will be kept out of the frame.
17. Third party websites
The website may contain links to other sites, such as a map service or a payment page. Those sites have their own privacy policies, and we are not responsible for how they handle personal information. We encourage you to read the policy of any site you visit before sharing information with it.
18. Changes to this policy
We may update this policy when the way we work changes, when a service provider changes or when the law requires it. The revised policy will be published on this page with a new date at the top. If a change is significant, we will tell active clients by email before it takes effect.
The current version of the policy always applies to information collected through the website. Please check this page from time to time if you want to stay informed.
19. Complaints and contact
If you are unhappy with how we have handled your information, please contact the booking desk first so that we can put things right. We take complaints seriously and will investigate every one.
You can also raise a concern with the privacy regulator in the place where you live or work. In Hong Kong this is the Office of the Privacy Commissioner for Personal Data. We will cooperate fully with any lawful investigation.
Royal Food Development Limited
Rm 1202 12/F Dundas Sq, 43H Dundas St, Mong Kok, Hong Kong - 999077, Hong Kong (HK)
Email: hello@palisles.buzz
Phone: +16205996967
Developer of record: RoyalFoodDev